A sector of Hamon Law is going to impose some modifications on the online shops of the storekeepers.
1) First of all, let’s talk about the cooling-off period. The cooling-off period without motive passes now during 14 days from the article reception. On that purpose, the e-storekeeper will owe:
Pay attention, certain articles are not concerned by the right to withdraw, in particular the physical hygiene products.
2) With term of redemption returned during 14 days, the e-storekeeper will have to give a refund with the same means of payment which the buyer (or another one with the agreement of the buyer and without additional costs).
3) With this reform, it is necessary to know that disclosure obligations are strengthened. Among the new obligations, the e-storekeeper will owe:
4) Another point concerns guarantees and an excellent piece of news for the consumers. Now, when an article does not work any more, it is possible to be under guarantee 24 months after the product purchase (we thus pass from 6 to 24 months).
For all the owners of an online shop, it is now for you to play! Other elements are studied with this reform, in particular the possibility of practicing a discount of the product further to a dismissal of this one (but where it remains fuzzy that attributes to this discount).
Let’s consult the article of the complete JDN on the changes of the e-commerce in response to Loi Hamon.